Returns & Refunds


Personalised products: towels, mugs, picture frames, t-shirts, kid’s jigsaw puzzles and any item that has been personalised is non returnable.

Where an item is faulty, we will ask you to return it to us within three days of receipt. You can contact our Customer Service Team for details on returning your item. Your right to return items to us in accordance with these Terms is in addition to any other statutory rights you may have.

If you are eligible for a refund, we will reimburse the price you have paid for the product(s) onto the credit or debit card that you paid with. Alternatively, we may offer to reprint (if applicable) and resend the item free of charge. Please note it is not our policy to offer both a refund and a resend.

Refunds cannot be given if the fault is a result of your own actions such as product misuse or if personalisation is miss-spelt or if you have uploaded an image of a low resolution or size. It is your responsibility to make sure any images you send to us are clear.

At personalisedgifts4you, we always try to send your products in perfect condition. However, occasionally, a problem can arise. In the unlikely event that a product is faulty, or it is damaged in delivery or is the wrong item, we ask you to contact us to let us know of the problem as soon as possible. We will then advise you on whether you are eligible for a refund or replacement.